I rent from Hertz every single month and have done so for over half a year. Every time I walk into the autoway ford Hertz, Eric is almost always there to make the process go smoothly. I often see how hectic they are and the nonsense they have to deal with when it comes to the actual dealership they are attached to so I know and understand when things take more time than usual. Most times my car is already cleaned and when its not, they are quick about it. Seems like an understaffing thing so that's no fault on the employees themselves which is why they still get 5 stars. Eric has fixed mistakes for me and been attentive when I rent with Hertz. I don't go to any other company.
I have NEVER been so disrespected as I have when dealing with Hertz! They really HATE their customers! My car was vandalized and was in the body shop. My insurance company set me up with Hertz. I made the reservation on Thursday...including pickup at the body shop. 48 business hours later, I show up to the body shop and they called Hertz. The Hertz rep told him that he was the only one there and couldn't come get me. I HAD TO WALK TO THE LOCATION!!! First off...it is NOT the customer's fault that your location is UNDERSTAFFED! Secondly, it is NOT the customer's fault that Hertz hires LAZY, SELF ABSORBED MILLENNIALS who only want to collect a paycheck! When I get to this location, I was given a FILTHY rental car that the rep only vacuumed. The car was physically dirty, had a remote that did not work to properly lock/unlock the car and the a/c made a grinding sound. COMPLETE TRASH!!! After the rep spent 5 minutes vacuuming the car, he tossed me the keys and told me I was "good to go". He failed to walk with me around the car and check for previous damage, etc. I ended up contacting Hertz corporate over the entire situation. An area manager called me and told me to go to another location. When I got there, even he could not believe the condition that the car was in and called it "unacceptable". I was switched into a larger vehicle at the same fee and (supposedly) given a $50 credit for the inconvenience and lack of communication. When I returned the car at the 62nd Avenue North location, I was greeted by a pompous idiot, who wanted to make me relive and explain why the Area Manager had to get involved. I will make a review of that location shortly. SUMMARY...DO NOT RENT FROM HERTZ! GO TO ENTERPRISE! THEY TREAT THEIR CUSTOMERS PROPERLY!
There is a guy that works here that COMPLETELY helped me out in every way! He upgraded me on account of a very small error and even helped pay for the gas. I will definitely be back just because of him if anything :-)
Overworked staff. Dirty cars. Disappointing..
Poor car selection. Nice staff who try to help but rental policies are a challenge.
Hertz is a US Car Rental based in Saint Petersburg, Florida. Hertz is located at 2525 34th St N, St. Petersburg, FL 33713, USA.
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