Very quick service. Good deal. Friendly.
Poor customer service. When I arrived I had to wait 5 minutes for him to get off the phone with a colleague as they discussed an issue concerning a customer that wasn't due to pick up their rental for another hour, as well as, what grades the other person got on their report card. Also, when returning to hitch my vehicle onto the back of the car, while I was aware that I had to personally drive the car onto the carrier, he kept showed me how to secure the vehicle, but then interrupted our exchange to go check in another customer. I waited about 15 minutes for him to come back out, then he asked "you haven't tried driving it up yet?" So, I'm supposed to make an attempt at driving my car fully onto a carrier with no one guiding me? Then, once loaded, we discovered that with my vehicle being a newer model car, there was a plate covering exposure to the front chastity area of the car. So we couldnt attach the supplied chains in that area. When looking at the rear of the vehicle, he showed me the chains and right in the midst of me attempting to put it on, he said he stay and make sure it was being placed in the right spot, but I then said he'd be right back again. Throughout this time, he also doesn't know how discern between important phone calls, and when to put a caller on hold when an in-person customer is waiting. A 15 minutes process ended up taking 45 minutes. Would definitely recommend picking up a rental from a different branch or Uhaul.
Went to change car in St.Petes(66th St. )attendant told me his system has been down for three days and could do nothing for me.
Very poor customer service!! The guy that was there this Really needs to be reminded that customers are important. Been a customer for years even have a corporate account,. But I will never go back to this Budget!!
poor customer service. our attendant was too busy flirting with the girl who was returning a car before us, and didn't want to explain anything to us. he wanted to rush us out so he could flirt with the girl who was lingering at the counter. even while there were 3 or 4 groups of people behind us. the car was fine. but the process was poorly described on the website and sadly we were not given the time of day when we came to the store. very, very sad. I would not recommend this place to anyone.
Budget Car And Truck Rental is a US Car Rental based in Saint Petersburg, Florida. Budget Car And Truck Rental is located at 4037 66th St N, St. Petersburg, FL 33709, USA.
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