If they can't take your call, they tell you to call back and hang up. There is no queue for incoming calls.
Pay bill but still get shut off, maybe check status before shutting it off!!! Most of the Customer Service reps have attitudes and you can tell they don't care.
All I'm trying to do is pay my final bill and close my account. Every time I attempt to pay my bill, it routes me to a customer service agent. Unfortunately, this brilliant utility service will only hire 2 people to cover the phone lines and they are constantly busy. Unlike most normal businesses who offer a callback feature in these modern times we live in, this phone line just says to call back later and hangs up on you. This isn't 1991 anymore guys, get a normal online bill pay feature and a call back option for your phone line! This was my biggest complaint about living in St Pete, as the city grows, the city services don't grow with it to accommodate the expansion.
Over priced.....almost a $100 dollars a month for a water bill with only one person using it? That's highway robbery....and most of the sanitation we pay for doenst even get fully used for waste water purifying since in the past we have just dumped millions of gallons into the bay......unreal.
St Petersburg Utility Department is a US Local Government Office based in Saint Petersburg, Florida. St Petersburg Utility Department is located at 325 Central Ave, St. Petersburg, FL 33701, USA.
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